Guests can self check-in using the terminal in the lobby, where you'll be prompted to enter your name, address, and other necessary details.
Check-in is available from 3:00 PM, while check-out is by 10:00 AM.
Please ensure you complete check-in by 10:59 PM on your arrival day.
Early check-ins or check-ins after 11:00 PM are not accommodated.
For on-site payments, you can choose to pay by credit card or mobile payment.
Accepted credit card brands: VISA, Mastercard, American Express, Diners Club, JCB
Available mobile payment options: Alipay, WeChat Pay, PayPay, Rakuten Pay, d Payment, au PAY
Please note that cash payments are not accepted.
Cancellation fees are applied as follows:
•100% of the room rate for no-shows without notice on the day of arrival
•80% of the room rate for cancellations on the day of arrival
•20% of the room rate for cancellations the day before arrival
•No charge for cancellations made before the day before arrival
To request a receipt, please email us at info@merbabustay.com with your stay date, name, the recipient's name for the receipt, and your mailing address.
For guests staying multiple nights, we ensure you remain in the same room throughout your stay, allowing you to leave your luggage in the room.
However, for consecutive single-night bookings, we cannot guarantee the same room for each night.
You may need to move to a different room and check in again for each booking.
We appreciate your understanding.